301 Smart Answers to Tough Business Etiquette Questions by Vicky Oliver

Author:Vicky Oliver
Language: eng
Format: epub
Publisher: Skyhorse
Published: 2011-03-24T16:00:00+00:00

In psychological parlance, this is referred to as an “embedded command.” You are not ordering the client to call you, just nimbly reminding him of protocol.

THE STRAIGHT SCOOP

You can never coerce a client to obey decorum. Rules are often bent for those who pay the bills. Money may not buy happiness, but it sure buys a heaping helping of tolerance!

4. In a 24/7 World, 24 Hours Is a Lifetime

You receive fifty emails before lunch and two hundred by closing time. You are strung out, burned out, and beyond exhausted. Somewhere during your career, Time collapsed into a black hole and now you find yourself at the mercy of slave drivers who can reach you anytime, anywhere (and frequently do). Once, when you were in Boston for pleasure, your client’s smartphone somehow managed to geolocate yours and he insisted on meeting you for a drink! With privacy fading faster than a meteor, is there any way to carve out some time out of Time, or are you forever at the mercy of others who don’t believe in any time off?

145

Your boss leaves messages on both your home phone and cell at 9 PM Friday night on a non-urgent matter. By when do you have to answer this intrusion?

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